VaxYes FAQs

Most commonly asked Q&As about VaxYes

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34 articles in this collection
Written by Andi and Ella

Can I update/fix my booster record?

You can update or fix your booster record's information by following this guide.
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Written by Ella
Updated over a week ago

How can I add my VaxYes pass to my Apple Wallet?

Detailed instructions for adding your VaxYes Pass to your Apple Wallet with your iPhone
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Written by Ella
Updated over a week ago

What types of files can I upload?

Types of files we can accept for VaxYes documentation.
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Written by Andi
Updated over a week ago

I got a new phone and lost my VaxYes pass. How can I get a new one?

How to access the GoGetDoc dashboard and download a new VaxYes digital pass from your iPhone or Android mobile phone.
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Written by Andi
Updated over a week ago

Is VaxYes a subscription service?

VaxYes is a service that GoGetDoc offers, but it is not necessary to have a GoGetDoc+ subscription to get a VaxYes pass.
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Written by Andi
Updated over a week ago

How can I add additional booster doses?

How to add a second booster or additional booster to your record
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Written by Ella
Updated over a week ago

Can I get a VaxYes mobile pass if I have non-CDC vaccine documentation?

Details on how to provide alternate forms of vaccine documentation.
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Written by Andi
Updated over a week ago

Why am I being charged for VaxYes?

Why do we now charge for VaxYes?
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Written by Andi
Updated over a week ago

Can I use my VaxYes Pass for travel?

How to find out where your VaxYes Pass is valid
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Written by Ella
Updated over a week ago

My VaxYes record has been verified at a new level. How can I get my updated pass?

How to access the GoGetDoc dashboard and download your updated VaxYes digital pass from your iPhone or Android mobile phone.
Ella avatar
Written by Ella
Updated over a week ago

I have a new phone number. How can I update my VaxYes account?

Instructions for updating the phone number on your GoGetDoc account
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Written by Ella
Updated over a week ago

How can I get my VaxYes digital passport?

Step-by-step guide that covers VaxYes registration, general use, and how to get your digital pass with QR code on your mobile phone.
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Written by Andi
Updated over a week ago

Can I have a physical copy of my VaxYes pass?

How to download and print a paper copy of your VaxYes pass
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Written by Ella
Updated over a week ago

Why was my submission unable to be validated?

Possible reasons a VaxYes request was rejected, and tips for better success.
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Written by Andi
Updated over a week ago

Why is my date of birth required when my VaxYes pass is scanned?

How inputting your date of birth helps us protect your privacy and data
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Written by Ella
Updated over a week ago

What if I was vaccinated with multiple vaccine brands?

How to add different brands of vaccines to your VaxYes record
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Written by Ella
Updated over a week ago

I made a mistake entering my info, can I fix it?

How to fix errors in the VaxYes chat before the record is completed
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Written by Andi
Updated over a week ago

Can I update my photo or fix errors?

How to update your VaxYes photo, fix errors, or update your record to add a booster
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Written by Andi
Updated over a week ago

How can I add my VaxYes pass to my Android phone?

Detailed instructions for adding your VaxYes Pass to your Android Phone
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Written by Ella
Updated over a week ago

Can I add my booster dose?

How to add a booster dose to your existing VaxYes record
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Written by Andi
Updated over a week ago

How long does it take to get my VaxYes card?

How long does it take to get a VaxYes card
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Written by Andi
Updated over a week ago

Why does VaxYes look different?

We updated the look and feel of the dashboard to make VaxYes easier to use.
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Written by Andi
Updated over a week ago

Why can't I access my VaxYes pass?

Common troubleshooting tips for VaxYes login issues
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Written by Andi
Updated over a week ago

Why am I still at level 1?

VaxYes pass is still at level 1 verification
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Written by Andi
Updated over a week ago

Who can use VaxYes?

Who can use the VaxYes service
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Written by Andi
Updated over a week ago

How can I reach level 4 verification?

How to get to level 4 verification for VaxYes
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Written by Andi
Updated over a week ago

What are the 4 VaxYes verification levels?

Detailed explanation of each level of VaxYes verification
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Written by Andi
Updated over a week ago

What types of COVID vaccines do you recognize?

List of COVID vaccines currently recognized by our service
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Written by Andi
Updated over a week ago

Why do I need to provide my ID?

Why we need government issued ID for verification
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Written by Andi
Updated over a week ago

Does GoGetDoc sell my data?

What does GoGetDoc do with my data
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Written by Andi
Updated over a week ago

Is VaxYes secure?

Description of security policies
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Written by Andi
Updated over a week ago

I want to add other family members’ cards to my account. Can I do that?

How to add multiple family members to your GoGetDoc account
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Written by Andi
Updated over a week ago

What do you do with my data after verifying?

What happens to my data after VaxYes verification
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Written by Andi
Updated over a week ago

Payment Issues

Questions or issues with a payment made to GoGetDoc
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Written by Andi
Updated over a week ago