VaxYes FAQs

Most commonly asked Q&As about VaxYes

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19 articles in this collection
Written by Andi

How can I get my VaxYes digital passport?

Step-by-step guide that covers VaxYes registration, general use, and how to get your digital pass with QR code on your mobile phone.
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Written by Andi
Updated over a week ago

Why was my submission unable to be validated?

Possible reasons a VaxYes request was rejected, and tips for better success.
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Written by Andi
Updated over a week ago

Can I update my photo or fix errors?

How to update your VaxYes photo, fix errors, or update your record to add a booster
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Written by Andi
Updated over a week ago

Did you make updates to the booster pass?

Updates to booster feature on VaxYes
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Written by Andi
Updated over a week ago

How long does it take to get my VaxYes card?

How long does it take to get a VaxYes card
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Written by Andi
Updated over a week ago

Why does VaxYes look different?

We updated the look and feel of the dashboard to make VaxYes easier to use.
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Written by Andi
Updated over a week ago

Why can't I access my VaxYes pass?

Common troubleshooting tips for login issues
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Written by Andi
Updated over a week ago

Why am I still at level 1?

VaxYes pass is still at level 1 verification
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Written by Andi
Updated over a week ago

Who can use VaxYes?

Who can use the VaxYes service
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Written by Andi
Updated over a week ago

How can I reach level 4 verification?

How to get to level 4 verification for VaxYes
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Written by Andi
Updated over a week ago

What does VaxYes verification entail?

Detailed explanation of each level of VaxYes verification
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Written by Andi
Updated over a week ago

What types of COVID vaccines do you recognize?

List of COVID vaccines currently recognized by our service
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Updated over a week ago

Can I add my booster shot?

How to add a booster shot to your VaxYes pass
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Written by Andi
Updated over a week ago

Why do I need to provide my ID?

Why we need government issued ID for verification
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Updated over a week ago

Does GoGetDoc sell my data?

What does GoGetDoc do with my data
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Updated over a week ago

Is this secure?

Description of security policies
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Written by Andi
Updated over a week ago

I want to add other family members’ cards using my mobile number. Can I do that?

How to add multiple family members using the same mobile number
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Written by Andi
Updated over a week ago

What do you do with my data after verifying?

What happens to my data after VaxYes verification
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Updated over a week ago

Payment Issues

Questions or issues with a payment made to GoGetDoc
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Updated over a week ago