General FAQs

Most commonly asked Q&As about VaxYes

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18 articles in this collection
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Did you make updates to the booster pass?

Updates to booster feature on VaxYes
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How long does it take to get my VaxYes card?

How long does it take to get a VaxYes card
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Why can't I access my VaxYes pass?

Common troubleshooting tips for login issues
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Why am I still at level 1?

VaxYes pass is still at level 1 verification
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Where is my QR code?

Adding your wallet pass to your mobile device
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How to get VaxYes on your Android device

Step by step instructions for Android users
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Who can use VaxYes?

Who can use the VaxYes service
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How can I reach level 4 verification?

How to get to level 4 verification for VaxYes
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What does VaxYes verification entail?

Detailed explanation of each level of VaxYes verification
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What types of COVID vaccines do you recognize?

List of COVID vaccines currently recognized by our service
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Can I add my booster shot?

How to add a booster shot to your VaxYes pass
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Why do I need to provide my ID?

Why we need government issued ID for verification
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Does GoGetDoc sell my data?

What does GoGetDoc do with my data
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Is this secure?

Description of security policies
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I want to add other family members’ cards using my mobile number. Can I do that?

How to add multiple family members using the same mobile number
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What do you do with my data after verifying?

What happens to my data after VaxYes verification
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Some of my information is incorrect. What can I do?

There is an error in my data, how can I fix it?
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Payment Issues

Questions or issues with a payment made to GoGetDoc
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