Not receiving your verification code or getting an error message when you enter it? These tips can help resolve some of the most common verification code issues we encounter.

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  • US users can text START to 80578 to resume any SMS service that may have been stopped previously

  • If you're not receiving a verification code, try restarting your phone to refresh network activity

    • Wait up to 30 minutes. Codes can take up to 30 minutes to be delivered in some cases.

    • Request a new code. If you have not received your code after 30 minutes, try requesting another code.

  • If you are using T-Mobile or Sprint, you may have success by texting 'ALLOW 80578' to 9999 (US only)

    • For further assistance contact your mobile carrier. Let them know you want to authorize your number to receive SMS from 80578.

  • If you are entering a verification code but receiving an error, request a new code and enter it as soon as you receive it. The code will expire after a short time for security purposes.

If you're still unable to login, contact GoGetDoc support

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