Most passes are verified within 24 hours of registration, after a review by our AI. If you have not received L2 verification within a day or two, your pass may be in a manual review queue. A pass can be in manual review for a number of reasons:

  • mismatch in data

  • unclear/missing photos

  • unacceptable documentation

Pro-Tip: ID guidelines

Your name and date of birth must be visible in the photo of the ID you submit. If your name and date of birth are on different sides of the ID, please include both front and back view in one photo.

Did this answer your question?