Most passes are validated within 24 hours of registration, after a review by our AI. If you have not received L2 verification within a day or two, your pass may be in a manual review queue. A pass in manual review may be rejected. A pass can be rejected for a number of reasons:

  • mismatch in data

  • unclear/missing photos

  • unacceptable documentation

You may reattempt your VaxYes submission with new photos. Be sure they are clear, well lit and in focus. Be sure that the spelling, names, and date of birth used in your submission match your government issued ID.

Pro-Tip: ID guidelines

Your name and date of birth must be visible in the photo of the ID you submit. If your name and date of birth are on different sides of the ID, please include both front and back view in one photo.


Did this answer your question?